10 out of 10 for communication

[Saturday]

A few minutes ago I received a text and email from O2 saying the following:


"We’re sorry but your O2 Home Broadband will be slower than normal between this Saturday (21/11/2009) 08:00am and Sunday (22/11/2009) 08:00am. A transport company is doing some major track side maintenance work where we have some cables, which will affect the speed of your broadband service. Even though this is beyond our control, we’re sorry.

Once the work has been completed, your speed will return to normal."


How brilliant is that!? I wish a few other providers would follow O2's lead and be proactive about telling customers that there are or will be problems.

[Undecided adrian]

It probably helps that O2's systems are reasonably up to date and so have better system tools that allow for this.

Some companies are probably still running off DOS etc. (I know mine was)

But it does show you what a company can do when it wants to give good customer service rather than just pay lip service to it.

[neilmcl]

Originally Posted by Saturday

How brilliant is that!? I wish a few other providers would follow O2's lead and be proactive about telling customers that there are or will be problems.

Funny enough I was just thinking exactly the same thing when my email came through. I was even considering posting on SkyUser just to show the guys over there what good customer service looks like.

[IWasNotTheEnemy]

got the same email here too (well, gf did as it's her o2 account)...