FTTC and vDSL

[Mike8]

Openreach have now started installing FTTC in my exchange area, and I guess initial services will be from BT Infinity (40M/10M). Are there any current plans to impliment O2 using these services in the near future. M

[Abhishek@o2]

Hi Mike,

We always want to provide a great broadband service and FTTC is something we would like to deliver. It's something we are looking at but are currently have no plans to provide. Watch this space!!

Abs

[squirrel]

Watching this space is OK, however the OpenReach engineers were only yesterday sitting in a tent at the new VDSL cabinet less than 100m from my house doing the final cabling.

If O2 do not do something with FTTC soon then I, and imagine other people, will be off.

[stu_uk]

What people forget to take into account is the dire customer service that BT have. Try calling an indian call centre for support.

Its less painfull to stick a metal rubbish bin on your head and have a mate strike it repeatedly with a bat

[squirrel]

In the 9 years I have had ADSL I have had to call support twice, both times it was when I was with Zen and both times they were closed.

I have several work colleagues with O2. One of them has problems with his broadband and the O2 Customer Support are not helping him at all. It seems that O2 support is not that great either.

I tend to use my broadband connection rather than have it in order to ring customer support all the time.

[stu_uk]

In the limited contact I have had with O2 support, they have been the the dogs dangly parts.

Sky, BT and Demon were crap, most of that I put down to using out sourced call centre staff that managed to make untrained monkeys look smart

Sometimes no matter how IT savvy you are, sometimes you have to contact CS....

[Undecided adrian]

I will be going over to IDnet FTTC who look like having a good service.