"Official" Be service status

[Saturday]

Thread closed as I don't think it's needed any more. Please see O2's new service status page.

Note: the following is taken from the Be status page. Whilst this is not O2 specific, problems with Be will generally also affect O2


Date:20th February 2009

Network Amber (some issues)

Some Areas may be experiencing higher than usual latency during peak times. Please accept our apologies for the inconvenience caused


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Date:16th February 2009

Network Amber (some issues)

Some Areas may be experiencing higher than usual latency during peak times. Please accept our apologies for the inconvenience caused


DNS/SMTP Red (major issues)

Please note: We are currently experiencing issues with our SMTP server.

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Date:10th February 2009

Network Amber (some issues)

Some Areas may be experiencing higher than usual latency during peak times. Please accept our apologies for the inconvenience caused


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Date:9th February 2009

Network Amber (some issues)

Some Areas may be experiencing higher than usual latency during peak times. Please accept our apologies for the inconvenience caused


Exchange Red (major issues)

We are currently experiencing some issues in our BROMLEY exchange and some customers living in this area might have no broadband at all. Please be advised that we are working on this issue and we hope that it will be resolved asap


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Date:8th February 2009

Network Amber (some issues)

Some Areas may be experiencing higher than usual latency during peak times. Please accept our apologies for the inconvenience caused

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Date:6th February 2009

Network Amber (some issues)

Unfortunately 2 of our core links in the North of England are currently down. This may cause slow speeds and high latency due to the congestion at peak times, however, we're working to resolve this asap.

Exchange Red (major issues)

We have an unplanned outage in our ORTONS exchange, our enigneers are informed and are currently working to fix this issue.


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Date:27th January 2009

Network Amber (some issues)

Some members may be experiencing increased latency and slow speeds during peak time. We are working to resolve this as quickly as possible and would like to apologise for the inconvenience caused.

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Date:26th January 2009

All Services Green (No Current Reported Issues - Happy Days)

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Date:22nd January 2009

Call Centre Amber (some issues)

You might experience some difficulties connecting to our Hotline. If you are not able to contact our agents please raise a ticket and it will be updated shortly.

Admin note: I believe this applies to Be* Call Centre not O2

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Date:21st January 2009

Exchange Red (some issues)

Currently we have some network issues in our Glasgow area, which might afect some of our dynamic users there. Our engineers are currently working on the issue and we hope that it will be resolved asap.

Call Centre Amber (some issues)

You might experience some difficulties connecting to our Hotline. If you are not able to contact our agents please raise a ticket and it will be updated shortly.

Admin note: I believe this applies to Be* Call Centre not O2

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Date:15th January 2009

Exchange Amber (some issues)

There is currently an unplanned outage of the Caldicot exchange


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Date:14th January 2009

Network Amber (some issues)

Currently there is an unplanned outage in the LONGFORD exchange. Members from following areas might experience slow speeds and high latency - MARYLEBONE, KIDBROOKE, BLACKFRIARS and BOLTON. Southampton Area may also be affected.


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Date:31st December 2008

Network Amber (some issues)

Members from following areas might experience slow speeds and high latency - MARYLEBONE, KIDBROOKE, BLACKFRIARS and BOLTON. Southampton Area may also be affected


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Date:25th December 2008

Network Amber (some issues)

Members from following areas might experience slow speeds and high latency - MARYLEBONE, KIDBROOKE, BLACKFRIARS and BOLTON. Southampton and Brighton Area may also be affected


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Date:24th December 2008

Network Amber (some issues)

Members from following areas might experience slow speeds and high latency - MARYLEBONE, KIDBROOKE, BLACKFRIARS and BOLTON. Southampton and Brighton Area may also be affected

Exchange Red (major issues)

We are currently experiencing an outage at our Seaford exchange


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Date:16th December 2008

Network Amber (some issues)

Members from following areas might experience slow speeds and high latency - MARYLEBONE, KIDBROOKE, BLACKFRIARS and BOLTON. Southampton and Brighton Area may also be affected

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Date:15th December 2008

Network Amber (some issues)

Please note: Members from following areas might experience slow speeds and high latency - MARYLEBONE, KIDBROOKE, DUNFERMLINE, GLENROTHES CENTRAL, COWDENBEATH, BLACKFRIARS and BOLTON. Southampton and Brighton Area may also be affected


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Date:14th December 2008

Network Amber (some issues)

Please note: Members from following areas might experience slow speeds and high latency - MARYLEBONE, KIDBROOKE, DUNFERMLINE, GLENROTHES CENTRAL, COWDENBEATH, BLACKFRIARS and BOLTON. Southampton and Brighton Area may also be affected


Exchange Red (major issues)

Our BURTON ON TRENT is currently down


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Date:3rd December 2008

Network Amber (some issues)

Please note: Members from following areas might experience slow speeds and high latency - MARYLEBONE, KIDBROOKE, DUNFERMLINE, GLENROTHES CENTRAL, COWDENBEATH, BLACKFRIARS and BOLTON. Southampton and Brighton Area may also be affected


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Date:1st December 2008

Network Amber (some issues)

Please note: Members from following areas might experience slow speeds and high latency - MARYLEBONE, KIDBROOKE, DUNFERMLINE, GLENROTHES CENTRAL, COWDENBEATH, BLACKFRIARS and BOLTON.


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Date:29th November 2008

Network Amber (some issues)

Please note: Members from following areas might experience slow speeds and high latency - MARYLEBONE, KIDBROOKE, DUNFERMLINE, GLENROTHES CENTRAL, COWDENBEATH, BLACKFRIARS and BOLTON.

Exchange Red (major issues)

Please note that we have an unexpected problem in our HOLMER GREEN exchange.

[Saturday]

Please use this thread to alert us to known issues with the O2 network. I will update the first post accordingly.

Please do not use this thread if you are experiencing connection problems - use the O2 Broadband Help forum.

Thanks

[madmicky109]

Thanks for contacting o2 broadband.

We have no immediate plans to add a service page to our website, if we did do this rest assured we would take steps to make the o2 broadband community aware.

In the meantime, you could check the be there broadband website, which has a service status page, o2 own be broadband and use the same network, this may be useful.

Broadband Customer Liaison Advisor emailed them last night

[Mike8]

Do we have a link for the Be status page, I couldnt find one.
M

[Saturday]

.
Be Status page
.

[Saturday]

Originally Posted by madmicky109

We have no immediate plans to add a service page to our website . . . . . . Broadband Customer Liaison Advisor emailed them last night

It would seem to depend on who you talk to. From a recent email response:

Thanks for your email. The good news is that a service status page has been confirmed and will be available on the O2 website shortly. I don't have a launch date for this just yet, but I'm assured it will be soon.

[Saturday]

In case anyone is wondering, there has been no change to the reported network status since the 3rd December. I only update it when there's a change so that's why it's the last date shown.

Just curious. Are there any members on the affected exchanges? If so then this problem has been going on for some time now. How big an impact is it having on you?

[Saturday]

After 3 weeks, KIDBROOKE, DUNFERMLINE, GLENROTHES CENTRAL and COWDENBEATH have at last dropped off the list of exchanges with problems.

[Saturday]

Brighton has now dropped off the possible affected exchanges

[Saturday]

Currently there is an unplanned outage in the LONGFORD exchange.