YEs on o2 broadband now

[checkmate]

after hard work with sky i am now with o2 broadband. only thing is my broadband is much much slower than it was with sky.

Below is my stats. Do o2 run tests after i get connected to get me higher up or is this it?

Uptime: 0 days, 13:10:28

DSL Type: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 1,142 / 899

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 16.0

Line Attenuation (Up/Down) [dB]: 21.5 / 35.0

SN Margin (Up/Down) [dB]: 6.0 / 9.0

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 18 / 0

Loss of Signal (Local/Remote): 4 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 201 / 0

FEC Errors (Up/Down): 19 / 36,341,953

CRC Errors (Up/Down): 19 / 322

HEC Errors (Up/Down): 2 / 66

[checkmate]

heres my speed test i just did

[Undecided adrian]

Phone O2 as it looks like there is a big problem with the line somewhere as an attenuation of 35 should give 9-11 meg/sec.

And considering the size of the cap, given that the noise margin is only 9dB, it would suggest a line problem.

[Saturday]

It looks like O2's DLM has dropped the connection to G.DMT and moved the downstream to a 9db profile.

No question it's a line problem - what's not certain is whether it is with the home wiring (probable) or the BT line/exchange equipment (less likely).

O2 can take you through the checks or we can do it here. The first thing to answer, either way, is how is your router connected i.e. into a master socket or extension, are filters connected properly etc?

[checkmate]

its same as my previous. basiscaly we have 2 sockets one upstairs and one downstairs. downstairs one has filter and always has. which is also where master socket is so thats the main socket.

The upstairs one in my dads bedroom have extension cable to my room which is then plugged into the router.

When i plug a filter in my dads room i somehow loose internet at all. It never connects. So i have not plugged a filter their. I have tried numerous filters. Could this be the reason?

[Saturday]

Yes that's part of the problem, plus the extension lead no doubt.

The golden rule is that every telephone type device (phone, digibox etc) must be filtered and the router must not be filtered. You'll notice that the filter has two sockets; one for phone, one for router. The former is filtered the latter is a straight pass through. In other words, only the router must be plugged into the router side.

If you have to use an extension for the router (and it's really not advisable) then the extension must be plugged into the router socket of the filter which is plugged into an unfiltered phone socket - you can't then add another filter to the other end and a phone, or already have a filter before the socket e.g. a filtered faceplate fitted to your master.

So, follow the wires you are using and ensure that the router has an unfiltered run to the master socket (i.e. it is connected by the router socket in a filter) and everything else is connected via the phone side of a filter.

Your attenuation is much the same as mine and I connect at comfortably over 12meg. You're getting less than one.

Sort your wiring out and you'll see a dramatic improvement.

[checkmate]

I have tried master socket and put filters but still getting same speed!!!

I phoned up o2 they done few tests and go max i will get is 2mb and they didnt do much checks. I use to be on 5mb before. They go they have done all the tests. I asked to cancel and they now going to give my mac code!

I dont realy want to cancel but from 5mb to 2mb or 1mb is downgrade something i dont think would down with me well.

any thing i can do guys?

[Saturday]

O2 will be giving you all the speed your line is capable of.

Your stats show that there is a big line problem with your connection: your home wiring which you described is the most likely source of that problem. Seing as you don't have a modern master socket I'd guess your wiring is pretty old. I assume also you've not tried disconnecting the ring wire as suggested?

When/if you move ISP, if it is the wiring that's at fault then you'll have the same low speeds. If it's not your wiring or the BT line at fault but the exchange equipment or the router, then there's a chance moving ISP will improve things. But I'd say the chances are slim to the exchange equipment being at fault. It does happen though, so you may be lucky.

[checkmate]

ive tried master test socket, but not remvoe the wire you mentioned. Am i capable to change the master socket to something modern?

also can i go back to sky now lol or would they say no? but i may need to try disconnecting that wire you mentioned. Is their any guides to do that?

[Saturday]

You're not allowed to change the BT master, only the front plate - though many seem to ignore this. If you do something wrong and cause a problem then you could be faced with a massive bill.

The only safe/legal thing you can do is fit a new NTE5 master socket next to your old master, in series. and run everything off the new socket. Easy to do, 10 minutes work and ~£15.

Try this for a guide to wiring.

Or if that's too much for you try this which is ring wire specific.

Removing the ring wire can sometimes give spectacular results. It just takes a minute and you can always reconnect it if you want.

Yes you could go back to Sky and I'm sure they'd be happy to sign you up for a new 12 month contract. But on the face of it, I can't see any real likelihood you'd be better off unless, as I said before, it's an O2 equipment fault which isn't very likely (but possible).