O2 staff are here to help with broadband

[Tony1044]

Thanks Paul,

No apology necessary - it's all to easy to misunderstand online (and indeed, to fail to explain properly).

I had seen that link before - unfortunately it doesn't let me link my business login into it.

No matter - it would have been a "nice to have" as opposed to a "must have"

Thank you anyway.

[andy66]

After managing to last 3 weeks in virgin BB HELL,im back with O2 and the connection in my new house is even better than my old one.
Its good to know you are there to help but im thinking you may not be too busy,lol.

[Abhishek@o2]

Great to hear such nice comments for returning customers. I hope you continue to get the excellent service and enjoy your broadband Andy.

Thanks

Abhishek

[Tony1044]

Originally Posted by Abhishek@o2

Great to hear such nice comments for returning customers. I hope you continue to get the excellent service and enjoy your broadband Andy.

Thanks

Abhishek

But... The O2 team will completely ignore requests for information about leaving.

[Abhishek@o2]

Originally Posted by Tony1044

But... The O2 team will completely ignore requests for information about leaving.

We're more than happy to offer any help. Could you please explain the issue you're having ?

Abhishek

[Saturday]

Rather than spread the discussion across threads, could you follow up via this thread please? I assume post #13 is what Tony is referring to above.

Thanks

[Abhishek@o2]

Thanks for highlighting this to my attention Saturday, I'll post my comments on that thread only.

Abhishek

[Tony1044]

My bad. I apologise Saturday.

[Saturday]

Well looks like they're not here to help any more

Last time anyone official from O2 visited the forum was more than two months ago now. Shame.

[Tony1044]

I'd like to say I'm surprised but I would be lying.

Over the last two years I've seen them go from a top quality company (support wise) to a rather mediocre one.

Don't get me wrong - there are still the odd star within the company but generally it's incredibly painful to get any progress.

I'm not sure, come next year, that I'll be keeping my business with them on the face of things. Whilst I realise I'm not a 'big spender' in the corporate world, with my broadband and handsets, my spend with O2 averages just over £100 per month, so over the two year contract I'd say it justifies better-than-average support from them as a whole, rather than having to rant and rave until I find that one star mentioned above.

But then to be balanced, the number of people coming here with problems seems to have dropped considerably? Could it be that from a broadband perspective, O2 are mostly getting things right?