O2 staff are here to help with broadband

[Paul@O2]

Hello everyone,

My name's Paul, I work for O2 and myself and my colleagues Iqbal and Abhishek are here to help out with any O2 Broadband questions you may have.

We know a lot of people come to O2 User for help on broadband so please feel free to ask us anything you like.

In the mean time, here's a bit about us.

Paul (Paul@o2)

Hi, my name is Paul, I'm married, 26 and have been working for O2 for 2 and a half years within our Home Broadband area. I've graduated from university with a degree in Information Engineering and Business. I'm looking forward to talking to you all and getting to know you.

Abhishek (Abhishek@O2)

Hello everyone, my name is Abhishek! I have been working with O2 since last 3 years now. I have got a Masters degree in Marketing. I am a diehard fan of Bond movies (007), love music (R&B) and animals. I am here to share the knowledge and support individuals as best I can.

Iqbal (Iqbal@O2)

Hello everybody. My name is Iqbal and I have been working for O2 for 2 years. I am 25 and am very passionate about technology. I have got an M.sc in IT from Leeds Metropolitan University and am here to help you with all your broadband problems.

We're looking forward to talking to you soon. We'll be here between 8am and 10pm Monday to Friday to help answer any O2 Broadband problems you may have.

Paul, Abhishek and Iqbal

[Undecided adrian]

hello there and welcome to the site.

I have found that O2 has been excellent for me since I have joined but I do have one question.

My exchange is on the BT list to be enabled for fibre to the cabinet (FTTC) by next March.

Some ISP's such as Sky and IDnet have announced that they shall be offering a FTTC package, will O2 be offering a FTTC package?

[Paul@O2]

Hi Undecided adrian!

We always want to provide a great broadband service and FTTC is something we would like to deliver.

It's something we are looking at but are currently have no plans to provide. As soon as we've got more information, we'll announce it to our customers.

Thanks

Paul

[NewsreadeR]

Paul, Abhishek, Iqbal

I would like to say on behalf of the admins, Glenn and I, and our members as well as the staff (especially Saturday) that we are 100% delighted that you have come onboard to help our members and O2's customers. Welcome to O2User!

I look forward to the help, insight and information that you will now offer us all.

[Undecided adrian]

Thanks for your extremely fast response and I wait eagaly for an announcement.

[Tony1044]

Welcome guys.

It's always nice when a provider actually shows that they care enough to interact with their customers.

I will also add, that despite a recent step away from character on my phones, O2 have been fabulous in terms of their customer service and the overall service level of their systems.

I actually have a question, now that I think about it - can I bring my (business) broadband under the same account as my (business) mobile phones accounts?

Thanks - sorry for the hijack, but it occurred to me as I was typing...lol

Tony

[Iqbal@O2]

Hi Tony

Thanks for your post.

I’m pleased to hear such positive comments for O2. This is certainly encouraging and we’ll definitely keep up our good work and provide the best quality service.

With regards to your question we don’t unfortunately offer business broadband anymore but you can certainly try our Pro package which has lot of benefits

https://www.o2broadband.o2.co.uk/broadBandOverview.do

Please let us know if you need any help on this.


Iqbal

[NewsreadeR]

Originally Posted by Iqbal@O2

I’m pleased to hear such positive comments for O2. This is certainly encouraging and we’ll definitely keep up our good work and provide the best quality service.

Do you think that you guys could cause a few issues with the O2 broadband service, so that we may get a few more members and more people asking for help?

Seriously, it is nice to see such a relatively trouble free broadband experience and also a company having the balls to face up to your customers on a public forum.

[Tony1044]

I second that.

Perhaps I wasn't clear on my original question - sorry.

I'm perfectly happy with my package and have no desire to change it.

My problem (not that it's much of one) is, I have a broadband account and also a mobile phone account. I'd just like them all under one roof, as it were.

[Paul@O2]

Morning Tony1044,

Sorry for the mix-up.

If you have two O2 Portal accounts (one for your mobile account and one for your Broadband account), you can link the two together.

Pick which account you want to use on a regular basis then click 'Link Accounts' to the right of the page (Direct Link: http://registration.o2.co.uk/Identity/ManageIdentity).

Make sure you log in, then select 'Link an existing account'. Enter the OTHER O2 portal account and password.

The accounts should now be linked.

Let us know if you have any problems with this

Paul