Seems like my Socket is faulty

[zee]

I am currently getting the following stats

Uptime: 0 days, 0:07:07

DSL Type: G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]: 922 / 3,280

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 19.0

Line Attenuation (Up/Down) [dB]: 16.5 / 32.5

SN Margin (Up/Down) [dB]: 6.5 / 22.5

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 28 / 0

Loss of Signal (Local/Remote): 42 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 83 / 0

FEC Errors (Up/Down): 32 / 29

CRC Errors (Up/Down): 32 / 0

HEC Errors (Up/Down): 9,015,494 / 0


These were when using the Test Socket. When using the Test Socket (with the faceplate off) all the phone extensions (we have 4 upstairs!) continue to work. I am certain that this shouldnt be the case. Please see the pics of my socket.

Shall Itry to re-wire my socket? Will BT come and take a look? I come out of my contract in Sept, and if o2 cant help me to sort me out I might move to BT Broadband as I have had enough of the slow speeds and their router has better wireless range.

Thanks

Zee

[Saturday]

Originally Posted by zee

When using the Test Socket (with the faceplate off) all the phone extensions (we have 4 upstairs!) continue to work. I am certain that this shouldnt be the case.

That's right, with the master socket faceplate off all extensions should stop working as they should be wired into the faceplate. Looking at your picture someone has bodged a connection to the backplate.

Check your other sockets to make sure one of the others isn't the "real" master.

If you call BT out then it will cost you the best part of £200. You should be able to resolve the problem yourself with a bit of patience - just don't touch/change anything back from the master backplate and BT won't get upset.

Ref moving to BT if O2 won't help you: it's hardly O2's fault your wiring is poor. I guess BT might do something if you are a customer but I'd get it in writing first if I was you.

[Iqbal@O2]

Hi zee

I’m sorry to hear that you're having problems with your connection. The stats are not quite impressive, SNR is very high with 22.5 db for the downstream rate and also lot of framing and signal errors exist on the line. These errors indicate interference on the line and the high SNR explains their certainty.

You're right in saying that other extensions should stop working when you unscrew the faceplate off and connect to TS, but if they are still working, the fault needs to be reported to BT. As it’s a typical internal wiring fault (Phone), O2 doesn't have control over it.

Before calling BT, just as a precautionary measure I'd suggest you to check all the other sockets as Saturday advised, swap the filters, get the quite line noise checked by dialling 17070 from your landline and option 2 and check the speed from test socket with all the other devices/extensions unplugged. Hard reset may also help sometimes.

Let me know how you get on.

Iqbal

[zee]

I have tried swapping Mirco Filters around but to no joy. I am definately using the master socket as I live in a flat and when I went back to BT the guy confirmed where my master socket was.

When I contacted o2 few months ago they sent me some new microfilters to fit on all my extensions but that hasnt helped at all.

Does anyone know anyone else who could sort my socket problem other than BT. Someone has suggested I disconnect from BT and re-connect after few months and when I get reconnected ask them to change my master socket. This seems quite inconvenient as I will be without net and will need to get reconnected to o2 again