I moved house and reconnected to O2 yesterday

[michaelh]

I moved house and reconnected to O2 yesterday. I've re-synced 3 times since for various reason and each time it syncs at a lower speed and a higher SN Margin.

Anything I can do to improve matters? I called O2 and was told that the SN Margin was showing as 6 at their end. My latest stats:

Uptime: 0 days, 0:15:01
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,252 / 3,940
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 18.0
Line Attenuation (Up/Down) [dB]: 22.5 / 37.0
SN Margin (Up/Down) [dB]: 6.5 / 15.5
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 71
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 232 / 0

[Abhishek@o2]

Hi Michaelh,

Can you confirm if you’ve performed the primary fault diagnostics already and what’s your connection type (Ethernet or Wireless)?

Try a hard reset your router (holding the pin until red power light), Swap your filter with another one and try the test socket if possible (located behind the master socket) to eliminate any internal wiring faults.

The sync speed can differ to the one you were getting on your previous house as it depends upon the line length and the quality of the cable. Looking from your attenuation at the moment, you should expect an increase when the SNRM is lowered to standard 6dB.

Abs

[michaelh]

Originally Posted by Abhishek@o2

Hi Michaelh,

Can you confirm if you’ve performed the primary fault diagnostics already and what’s your connection type (Ethernet or Wireless)?

Try a hard reset your router (holding the pin until red power light), Swap your filter with another one and try the test socket if possible (located behind the master socket) to eliminate any internal wiring faults.

The sync speed can differ to the one you were getting on your previous house as it depends upon the line length and the quality of the cable. Looking from your attenuation at the moment, you should expect an increase when the SNRM is lowered to standard 6dB.

Abs

Hi Abs

Will O" lower the SNRM or is that related to intnal wiring, filters etc?

[Abhishek@o2]

Hi Michaelh,

I'd suggest you try the hard reset on your router first (holding the pin until red power light), and that should do the trick!

However if the issue still persists you can certainly try swapping your filter with another one and trying the test socket.

Let us know how it goes.

Abs