O2 Mobile

[stu_uk]

well Thats my velcro pants back in the drawer then

Glad to hear you have got it all sorted out

[Tony1044]

Well I wouldn't put them too far out of the way...it's only a matter of time until O2 mess _something_ up again...

[stu_uk]

aww come on Tony surely they cant bugger up anything else :-o cough famous last words cough

[Tony1044]

Originally Posted by stu_uk

aww come on Tony surely they cant bugger up anything else :-o cough famous last words cough

Ha! See that's what I've thought every time...

"...well that's that sorted out, eventually. Surely, surely, they can't mess anything else up unless they actually have my name on a list somewhere that means that they have to try..." and then Wham! They actually do.

But at least from where I am right now, the direction should only be upwards...touch wood. lol

[Tony1044]

Originally Posted by Tony1044

Ha! See that's what I've thought every time...

"...well that's that sorted out, eventually. Surely, surely, they can't mess anything else up unless they actually have my name on a list somewhere that means that they have to try..." and then Wham! They actually do.

But at least from where I am right now, the direction should only be upwards...touch wood. lol

Well...they did.

Two of my handsets came up for their yearly renewal.

Having spoken to a lady at their business support call centre, and going through options around tariffs etc and iPhone 4 availability I was advised to call back on Friday when they were expected in stock.

Only the weren't. Never had been.

To be fair, the girl I spoke to on Friday was apologetic (always are) but unhelpful - not through any kind of stonewalling but simply because there was nothing she could do.

Spoke to a supervisor who asked if it'd be ok to send me out a factory refurb unit and for her to personally call me when the new stock came in.

Phone arrived yesterday, as good as new.

So not a bad result, all told, and I didn't need to rant once.

[stu_uk]

that sounds to go to be true fingers crossed all goes well

[Tony1044]

That's what I thought.

9.00am last Friday, I had the conversation and the promise of the new phone & micro SIM.

Yesterday morning (sometime - the wife signed for it) the phone & a micro SIM holder turned up.

No SIM as yet, but I just cut the full size one down and it worked a treat.

So on the whole - exactly as promised so far.

Must be a dream!