O2 Home Broadband is the Which? Best Buy across all measures for January 2009

[NewsreadeR]

O2 scored 87% (ahead of Zen Internet on 85%) and getting top marks (5 stars) on all areas reviewed: Ease of set up; Value for money; Customer Service; and On-line help. The survey was conducted in December 2008 among 15,000 Which? members who completed an online survey.
The top 10 results were:-



And remember, during March, consumers get their first month free when they sign up to O2's award winning service.

[Undecided adrian]

That has got to be a worry for the big ISP's that they didn't feature on that list.

Although I am surprised Be scored lower than O2.

[Saturday]

Originally Posted by Undecided adrian

I am surprised Be scored lower than O2.

My guess would be that the sort of people who choose Be are probably more demanding/expect more than a typical O2 customer.

Also, Be has it's call centres in Eastern Europe somewhere - that might make a difference.

[Undecided adrian]

Ah that would be it then as o2 make a point of UK based call centers, and I must say the one time I phoned up they were fantastic about helping me out.

[samperry209]

Originally Posted by Undecided adrian

Ah that would be it then as o2 make a point of UK based call centers, and I must say the one time I phoned up they were fantastic about helping me out.

yes not sure where o2 are based but the lady i spoke to sounded "scouse" ??

i actually cant wait to leave sky now LOL.... 1 week left then i can offically leave i think.... or will i have to pay april?

[Undecided adrian]

You can ask for the MAC code now, it is good for 30 days and Sky will post it and/or text it to you which can take up to 5 working days.

Then you can use that to move which will take another 5-6 working days so you should be ok for your minimum contract period.

As for billing it depends on your bill date, I moved in late October so I had already paid for the end of October and for November which was all refunded back to me in the December bill.

Just make sure that they do stop billing you and within the next few weeks after they move you.

[samperry209]

Originally Posted by Undecided adrian

You can ask for the MAC code now, it is good for 30 days and Sky will post it and/or text it to you which can take up to 5 working days.

Then you can use that to move which will take another 5-6 working days so you should be ok for your minimum contract period.

As for billing it depends on your bill date, I moved in late October so I had already paid for the end of October and for November which was all refunded back to me in the December bill.

Just make sure that they do stop billing you and within the next few weeks after they move you.

OK cheers adrian.. because my bill date is 12th ... so yeah ill try and order it before 31st march because of the free bb for first month offer however it all depends how quickly the bank upgrades my account so i can do direct debts...ill try and get my mum to get the MAC sometime next week..

i was thinking about the takeaway box thing but i dunno because i wont get that 30 quid back physically i dont think...

but back onto subject i am not suprised o2 are top... what i am suprised about is virgin media not being up their considering the amount of ADVERTS!...

[Undecided adrian]

all the takeaway box is that you buy it at the O2 dealership and take it home and get set up with it online or phoning o2.

It means that they can have a presence in the shop but not have the salespeople try and sign you up for it and not knowing the first thing about broadband.

I'd go for talking to the nice people on the phone, the router appears extremely fast anyways and if for some reason it doesn't you can use another one anyways.

As for the "big" boys not appearing, well this is a customer satisfaction survey and after being on NTHell I can say i wouldn't go back to Virgin even if I was paid to have their product.

[samperry209]

I finally ordered my MAC code yay...

this is my experience over on sky user

Trying to leave sky broadband is a Mission!