O2 Broadband Products and Pricing
Correct at 19th November 2008
O2 entered the broadband market in September 2007 following their acquisition of BE in June 2006 for £50m. BE itself was only formed in October 2004, going live in July 2005. In that short time it had built a network covering 150 exchanges and earning itself the reputation as "Britain's fastest ADSL2+ provider".
Since then, following substantial further investment from O2, the network has grown to over 1200 LLU enabled exchanges and 267,000+ customers, adding 67,000 customers in the last quarter. O2 Broadband won awards in 2008, again for speed but also for customer service.
O2BB offers products on its own network (LLU) but also, where LLU capacity is full or not available, a single product utilising BT's network (ADSL Max).
O2 LLU products:
Standard - "up to" 8meg downstream and 1.3meg upstream
Premium - "up to" 16meg downstream and 1.3meg upstream
Ultimate - "up to" 24meg downstream and 1.6meg upstream
O2 non LLU product:
Access - "up to" 8meg downstream and 448kbps upstream
Note: as with all ADSL products, the actual speed achieved is dependent on line length and quality.
O2 offers two pricing bands dependent on whether the customer also has an O2 mobile.
O2 mobile customer prices:
Standard - £7.50 per month
Premium - £10
Ultimate - £15
Access - £17.50
Standard - £12.50 per month
Premium - £15
Ultimate - £20
Access - £22.50
Note: both contract and PAYG customers are eligible for the discount. In the case of PAYG, a top up of £10 or more must be made every 3 months.
For both LLU and non LLU there are no connection charges. All products are described as "unlimited" but a fair usage policy applies. O2 claim never to have enforced this policy.
Customers are provided with a free wireless router "on loan". A 3 licence copy of McAfee security software is provided. Customers can send 100 web texts a month to mobiles, a webmail service is provided and up to 10 email addresses are available per customer. A free "O2 email to mobile" service is also provided. A static IP is available on LLU products for an additional £5 per month.
Customer service is available 24 hours a day, is UK based and a free 0800 number.
The minimum contract length is 12 months and there is a no quibble, money back guarantee for the first 30 days.