O2User: O2 Broadband Products and Pricing

O2 Broadband Products and Pricing
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NewsreadeR on 20 November, 2008 07:33:00
 
Correct at 19th November 2008
O2 entered the broadband market in September 2007 following their acquisition of
BE in June 2006 for £50m. BE itself was only formed in October 2004, going live
in July 2005. In that short time it had built a network covering 150 exchanges
and earning itself the reputation as "Britain's fastest ADSL2+ provider".
Since then, following substantial further investment from O2, the network has
grown to over 1200 LLU enabled exchanges and 267,000+ customers, adding 67,000
customers in the last quarter. O2 Broadband won awards in 2008, again for speed
but also for customer service.
Products:
O2BB offers products on its own network (LLU) but also, where LLU capacity is
full or not available, a single product utilising BT's network (ADSL Max).
O2 LLU products:
Standard - "up to" 8meg downstream and 1.3meg upstream
Premium - "up to" 16meg downstream and 1.3meg upstream
Ultimate - "up to" 24meg downstream and 1.6meg upstream
O2 non LLU product:
Access - "up to" 8meg downstream and 448kbps upstream
Note: as with all ADSL products, the actual speed achieved is dependent on line
length and quality.
Pricing:
O2 offers two pricing bands dependent on whether the customer also has an O2
mobile.
O2 mobile customer prices:
Standard - £7.50 per month
Premium - £10
Ultimate - £15
Access - £17.50
Standard prices:
Standard - £12.50 per month
Premium - £15
Ultimate - £20
Access - £22.50
Note: both contract and PAYG customers are eligible for the discount. In the
case of PAYG, a top up of £10 or more must be made every 3 months.
For both LLU and non LLU there are no connection charges. All products are
described as "unlimited" but a fair usage policy applies. O2 claim never to have
enforced this policy.
Customers are provided with a free wireless router "on loan". A 3 licence copy
of McAfee security software is provided. Customers can send 100 web texts a
month to mobiles, a webmail service is provided and up to 10 email addresses are
available per customer. A free "O2 email to mobile" service is also provided. A
static IP is available on LLU products for an additional £5 per month.
Customer service is available 24 hours a day, is UK based and a free 0800
number.
The minimum contract length is 12 months and there is a no quibble, money back
guarantee for the first 30 days.